Refund Policy

1. Overview

At Apex Cloud Tech, we are committed to delivering exceptional digital solutions and ensuring complete client satisfaction. This Refund Policy explains the circumstances under which you may be eligible for a refund for products and services provided by Apex Cloud Tech, including web development, mobile app development, cloud & DevOps, AI & machine learning, cybersecurity, data engineering, UI/UX design, API development, and subscription-based SaaS platforms.

Apex Cloud Tech operates and manages a portfolio of SaaS subsidiaries, including ClickIntel, HealthIntel, and OliLearn. Payments for subscriptions or services on any of these platforms are received and processed by Apex Cloud Tech. Accordingly, all refund requests for these subsidiaries are handled by Apex Cloud Tech under this policy.

2. Custom Development Projects

Because our development services are bespoke and tailored to each client's specific requirements, the following terms apply to custom projects:

• Deposits are non-refundable. Project initiation deposits (typically 30–50% of the project total) secure your slot in our production schedule and are used to allocate resources, commence discovery, and begin work.
• Milestone payments are refundable only if we fail to deliver the agreed-upon milestone within the agreed timeframe, excluding delays caused by the client.
• Completed milestones are non-refundable. Once a milestone has been delivered and accepted (or deemed accepted under the terms of your agreement), the associated fees are non-refundable.
• Client-cancelled projects are subject to charges for all work completed up to the date of cancellation, plus any unavoidable third-party costs already incurred.

3. Subscription-Based Services (SaaS Subsidiaries)

Our SaaS platforms — ClickIntel, HealthIntel, and OliLearn — are operated and managed by Apex Cloud Tech. Payments for subscriptions and in-platform purchases on these platforms are received and processed by Apex Cloud Tech, and the following refund terms apply:

• Monthly subscriptions are non-refundable once a billing cycle has commenced, but you may cancel at any time to prevent future charges.
• Annual subscriptions may be refunded on a pro-rata basis within the first 14 days of purchase, provided the service has not been substantially used.
• One-time in-platform purchases and add-ons are non-refundable once the associated feature or content has been activated or delivered.
• No refunds are issued for partial billing periods after cancellation.

4. Design, Hosting & Ad-Hoc Services

• Design services (UI/UX, branding, wireframing, prototypes) are refundable only before final files are delivered.
• Domain registration, SSL certificates, and third-party licensing fees are non-refundable once purchased, as these are paid directly to external providers.
• Hosting and maintenance retainers are non-refundable for the current service period but can be cancelled with notice.

5. Eligibility & Timeframe

Refund requests must be submitted in writing to hello@apexcloudtech.com within 14 days of the charge or deliverable date, whichever is later. Requests received outside this window will not be eligible.

Each request is reviewed on a case-by-case basis. Approved refunds are processed within 7–14 business days to the original payment method.

6. Non-Refundable Circumstances

• Change of mind after a service has been delivered and accepted.
• Delays caused by the client's failure to provide required content, feedback, or approvals.
• Work that has been substantially performed but not yet invoiced.
• Third-party costs already incurred on the client's behalf.

7. How to Request a Refund

To request a refund, email us at hello@apexcloudtech.com with the following details. For SaaS subsidiary charges (ClickIntel, HealthIntel, or OliLearn), please also include the platform name and the account email used at the time of purchase:

• Your full name and company name (if applicable).
• The project name, platform name, or invoice number.
• The reason for the refund request with supporting details.
• The payment date, amount, and method.

8. Disputes

If you are not satisfied with the outcome of your refund request, you may contact us to escalate the matter for review by management. We will endeavor to resolve all disputes fairly and promptly.

9. Contact Us

For any questions regarding this Refund Policy, please contact us at hello@apexcloudtech.com or through our contact page.